Return Policy

RETURNS AND EXCHANGES

Items should be returned new, unworn and with all original tags and labels still attached.  In addition, shoes should be returned in their orginal, undamaged shoe box.  We may refuse to accept returns which are not in the above specified conditions.  Returns and exchanges will only be accepted within 30 days of the purchase date.

If you would like to return or exchange an item, please email us with your request.  Once we receive your request, we'll send you a pre-paid return shipping label which you can use to send your merchandise to us.

Please mail returns/exchanges to:

Onward Reserve

Attention: Returns

149 Oneta Street 

Suite 6E1

Athens, Georgia 30601

Please include a copy of your invoice or proof of purchase with your return.  If you do not have an invoice, include your name, order number and the best phone number to be contacted by.  Once your return is received and processed, we'll refund you in the orginal form of payment.  Please allow 3 - 5 business days for your refund to be reflected on your account.

Note: All sale items are final and non-refundable.

Please feel free to contact us anytime:

By email: customersupport@onwardreserve.com

By phone: (706)-543-0202

Or chat with us!