Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Reports to: Warehouse Manager

Overview

The Warehouse Specialist will be responsible for supporting Onward Reserve’s distribution processes for all sales channels. Fulfillment, receiving and stocking product, resolving and mitigating order issues, supporting the returns process are all key components to the position. The daily workflow will vary day to day depending on current business needs. Flexibility to pivot priorities at the direction of the warehouse manager to support priorities is critical. Onward Reserve is a growing company with a fast paced, team-oriented environment. A key function of this role will be communication and partnership cross functionally to keep the team updated on receiving timelines for seasonal, collegiate, core, custom, and third-party product deliveries. As our distribution continues to grow, continued innovation on processes and methods of enhancing efficiencies in processes is a focus to ensure our team continues to evolve and prepare for future growth.

Key Responsibilities

• Pick, pack and ship order needs along with the other distribution team members to keep order flow consistent and with a quick turnaround.
• Support daily receiving needs for checking the shipment and put away.
• Communicate to the team timing of systemic receipts once product has arrived and any anticipation of delays or issues.
• Process returns and resolve order issues.
• Cycle count inventory to maintain inventory accuracy and reduce order issues.
• Should any quality issues arise during the receiving process, document the problem with example images (where applicable) and the style/color/sizes impacted to the appropriate teams for design, production, and inventory.
• Support restock needs from overflow backstock in our containers or other Bennett Street locations.
• Perform other related duties and assignments as required.

The Store Operations & Inventory Associate – Athens position is to support the store manager in leading a team and managing store operations for our location in Athens, GA. This role will report to the store manager and be primarily focused on the store inventory and operations. This role will lead the store team in the absence of the store manager and support the day-to-day business operation. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Focuses on inventory accuracy, e-comm fulfillment from store stock, stock room management and replenishing store stock.
• Manage the inventory receipts both the physical stock processing as well as systemically.
• Regularly process inventory cycle counts.
• Supports the development of a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Maintain the sizing on the floor from back stock to continue to efficiently turn product.
• Routinely refreshes the merchandising presentation to drive product sell-through and feature new products as well as products with large inventory commitments.
• Regularly cleans shelves, tables, & stock room along with any other areas needing attention.
• Partners with the store operations team to inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• In partnership with the manager, regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 1+ Years Retail Supervisor experience in similar volume (or equivalent).
• Holidays, nights, and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Reports To: Embroidery Manager

Overview

We are looking for an incredible new addition to our growing embroidery department in Atlanta, GA! We are looking for hard workers with a sense of urgency and a passion for excellence to join our department. As the Embroidery Finisher, you will accurately process customer orders requiring embroidery. You will keep our operations running smoothly by participating in various embroidery department processes including order check-in, quality control inspections, thread trimming, folding, and packaging of goods all in preparation for final shipment to our high-end clients and customers. You will work on orders received from multiple sales channels such as e-commerce, corporate, golf, etc., and will gain first-hand experience in high-volume retail production and working hands-on with apparel.

Key Responsibilities

• Neatly trim stabilizer/backing off of garments to ensure high quality logos that look presentable for high-end clients.
• Sticker, fold, and bag completed embroidered garments in preparation for shipment.
• Follow standards and methods for inspection of garments prior to embroidery machine processing and compare garments received with customer's order form to ensure accuracy.
• Conduct quality inspection post-production to ensure accurate design work was completed prior to shipment.
• Ensure deadlines are met punctually.
• Daily updating of production status documents.
• Maintain high quality control standards.
• Meet daily output expectations (100-200+ garments a day; will increase with experience and department demand/order volume).
• Sort and place materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or production requirements as needed.
• Keep a clean work area and ensure department is spotless upon departure.

Qualifications

• Must be a team player who moves with a great sense of purpose, passion, and productivity.
• Has a positive attitude and a teachable spirit.
• Does well working closely with others in a fast paced environment.
• Works quickly without compromising quality.
• Ability to multitask.
• Has a keen eye for small details and organization.
• Resourceful, problem-solver, and stays fluid and flexible in the workplace for tasks needed.
• Ability to understand and follow job instructions, both verbal and written.
• Ability to regularly lift and carry heavy objects.

About Onward Reserve

Founded in 2012 by TJ Callaway, Onward Reserve was created with a deep appreciation for life's authentic moments, high regard for quality products, and the spirit of sporting traditions.  Onward Reserve is the first lifestyle brand that combines hospitality, customer experience and unique apparel and gifts in an exclusive retail environment both in it's own brick and mortar stores and online. The Product line ranges from original works of art on t-shirts by accomplished artists, to tailored sportswear, coats, ties, and luxury gifts. 

Reports to: Customer Experience Manager

Overview

The Wholesale Customer Experience Specialist position is designed to support the needs of Onward Reserve's wholesale and team and customers. This role is responsible for all aspects of golf order management including modifying orders, managing special order requests, fulfillment, as well as customer support including events and system resources. The priority is to deliver first class support and develop lasting customer relationships. The role is a primary point of contact for golf accounts while also being a direct liaison with our internal support teams and sales team members. The ideal candidate has a proven history of strong customer service, sales experience and relationship building. 

Key Responsibilities

• The first to respond to customers, this role will communicate accurately, professionally, and efficiently. Communication will be verbally & by email. Our goal is always to exceed customer expectations by providing first in class service utilizing problem solving skills and available resources.
• To assist the sales team with all customer administrative needs and following the process through to ensure a seamless customer experience. 
• Engage and optimize each customer’s experience by demonstrating patience, compassion & prioritize the customer’s needs.
• Maintain and enhance customer relationships by building trust and resolving product related concerns promptly and completely. 
• Learn about the latest product releases and approaching launches to provide tailored recommendations for new products based on customer preferences or substitutions for any reorder requests for sold out products.
• Identify and resolve account issues & inquiries related to product orders, deliveries, credits, returns, and exchanges. Proactively share information with the team to determine process improvements where possible.
• Work cross-functionally with internal partners to share suggestions for new products requested & any quality assurance callouts from customers.
• Research fulfillment and shipping concerns to liaise with the distribution team to resolve any issues. 
• Assist with execution for any customer customization needs and custom projects.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 1-3 years of experience in customer service, sales-related or retail preferred.
• Strong skills with Microsoft Office required.
• Experience with Apparel Magic, Nuorder, or Shopify is a plus.
• Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.