Overview

The Store Manager – Highlands position is to lead a team and manage store operations for our new location in Highlands, NC. This role will grow our community brand presence. The store manager will ensure we attract and hire people who contribute to our company’s growth and development and represent the Onward Reserve lifestyle. They will partner directly with the office and warehouse teams daily as well as store managers at our other Onward Reserve locations. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Motivates and inspires associates to find new and creative ways to drive profitable sales and overall team performance.
• Demonstrates first in class customer service to lead team by example and build customer relations and retention.
• Plan in store events and be an ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Takes ownership of maintaining & refreshing merchandising presentations to drive product sell-through and feature new products as well as products with large inventory commitments.
• Recruits and develops a high performing team that holds themselves accountable through motivating, transparent and candid communication.
• Partners with the store operations team to share insights with other managers and inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• Creates an environment of inclusivity and fun to maintain team morale and retain our top talent.
• Encourages store associates to provide feedback, share merchandising ideas, and brainstorm new outreach efforts to engage in building the local business for the store as a collective team effort.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred
• 3+ Years Retail Supervisor experience in similar volume (or equivalent)
• Holidays, nights, and weekend availability to support the needs of the business
• Strong proficiency with Microsoft Office & strong working knowledge of POS
• Proven track record of hiring, training & managing a team
• Must demonstrate superior communication skills

To apply, please email Andrew@OnwardReserve.com and Careers@OnwardReserve.com.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

To apply email Andrew@OnwardReserve.com and Careers@OnwardReserve.com

Position Overview

Onward Reserve is looking for a Product Designer to create on-brand men's product that meet our brand vision and long-term strategy. They will work closely with our lead designer, merchants and vendors to develop and create products that meet the desired aesthetic and pricing
parameters.

Core Responsibilities 

• Draw, design, and develop new apparel samples, and create and turn in documentation worksheet and manufacturing plan.
• Participate in meetings to discuss designs and line development, and present and review line and concepts regularly.
• Identify new style opportunities relevant to Onward Reserve's customer base through market research. 
• Develop ideas for new products based on research data and collaborate with the Design Team on execution
• Test and decide on fabrics, colors, patterns and textures for each design.
• Maintaining corporate standards for bulk production.
• Assist team with communicating to vendors on design, production, and other issues as needed.
• Understand retail pricing, sell-thru and demand

Minimum Qualifications

• 3-6 years of prior experience in fashion design or product development for a lifestyle brand

Knowledge/Skills/Abilities:

• Attention to detail and artistic ability
  to transform a design from an idea into a physical illustration and
  then, eventually, to a prototype on which the finished product will be
  based. 
• A strong sense of style, color and fabric.
• Creativity: you must be able to generate ideas for products that fit with the Onward Reserve brand and lifestyle.
• Ability to collaborate well with others coupled with specific experience in design. 
• Ability to develop new products with
  the conceptual thinking to avoid potential issues in garment
  construction and meet pricing parameters. A strong knowledge of woven
  and knit fabrics and garments and have a good eye for fashion. 
• Strong knowledge of quality, make, and production integrity appropriate for Onward Reserve product.
• Sound thinking necessary to accomplish
  detailed, complex tasks, as well as the ability to anticipate potential
  problems and provide effective solutions.
• Strong written and verbal
  communication skills are required to communicate effectively with
  internal colleagues, management and vendors. 

Onward Reserve stores are the heartbeat and soul of the authentic brand connection for our customers and communities! The complete store experience from sales to the energy of the store and the people working in it are vital to the success of the brand, and help create the easy-going environment that TJ, our founder, wanted for an elevated yet casual shopping experience. All our stores have their own personality and unique point of view based on location, décor, and product. 

Control Your Own Destiny: 

Our ideal candidate for this special position is positive, willing to go the extra mile, ready to travel for extended periods of time, and digging in wherever and whenever they can! By taking a servant leadership approach to the role, with no job being too small or too big, these are the key priorities for the position: 

• Assisting in/Supporting a Store for days and/or weeks and/or months with whatever is needed
• Growing Sales for that market & Meeting/Exceeding Sales Goals for the store
• Merchandising and Maintenance of the appearance of the store and store experience
• Training the Team of that Store & supporting them in any way needed
• Recruiting & Helping Hire Store Manager and/or other key store team members if needed

Once the store is in great shape with Sales & Leadership- We will move you to the next market and location! These could be new or existing stores. 

Whatever It Takes: 

• Love of Retail & In-store Experience Preferred
• 80% - 90% Travel and Temporary relocation to market of most need
• Outgoing & Put Together!
• Servant Leadership Attitude and “Whatever It Takes” approach to supporting the stores
• Merchandising Skills & Creative Display Experience
• Holidays, Nights, and Weekends availability to support the needs of the store and business
• Bachelor’s Degree in Marketing, Sales or Business Field preferred
• Temporary Housing & Travel Expenses provided

If you believe you're the right person for the job, please email Andrew@OnwardReserve.com and Careers@OnwardReserve.com

Overview

The Store Manager – Charlotte position is to lead a team and manage store operations for our location in Park Road Shopping Center in Charlotte. This role will grow our community brand presence. The store manager will ensure we attract and hire people who contribute to our company’s growth and development and represent the Onward Reserve lifestyle. They will partner directly with the office and warehouse teams daily as well as store managers at our other Onward Reserve locations. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Motivates and inspires associates to find new and creative ways to drive profitable sales and overall team performance.
• Demonstrates first in class customer service to lead team by example and build customer relations and retention.
• Plan in store events and be an ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Takes ownership of maintaining & refreshing merchandising presentations to drive product sell-through and feature new products as well as products with large inventory commitments.
• Recruits and develops a high performing team that holds themselves accountable through motivating, transparent and candid communication.
• Partners with the store operations team to share insights with other managers and inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• Creates an environment of inclusivity and fun to maintain team morale and retain our top talent.
• Encourages store associates to provide feedback, share merchandising ideas, and brainstorm new outreach efforts to engage in building the local business for the store as a collective team effort.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred
• 3+ Years Retail Supervisor experience in similar volume (or equivalent)
• Holidays, nights, and weekend availability to support the needs of the business
• Strong proficiency with Microsoft Office & strong working knowledge of POS
• Proven track record of hiring, training & managing a team
• Must demonstrate superior communication skills

To apply, please email Andrew@OnwardReserve.com and Careers@OnwardReserve.com.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

To apply email Careers@OnwardReserve.com

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

To apply email Andrew@OnwardReserve.com and Careers@OnwardReserve.com

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

To apply email Andrew@OnwardReserve.com and Careers@OnwardReserve.com

The Store Operations & Inventory Associate – Peachtree Battle, position is to support the store manager in leading a team and managing store operations for our location in our Atlanta, GA flagship store. This role will report to the store manager and be primarily focused on the store inventory and operations. This role will lead the store team in the absence of the store manager and support the day-to-day business operation. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Focuses on inventory accuracy, e-comm fulfillment from store stock, stock room management and replenishing store stock.
• Manage the inventory receipts both the physical stock processing as well as systemically.
• Regularly process inventory cycle counts.
• Supports the development of a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Maintain the sizing on the floor from back stock to continue to efficiently turn product.
• Routinely refreshes the merchandising presentation to drive product sell-through and feature new products as well as products with large inventory commitments.
• Regularly cleans shelves, tables, & stock room along with any other areas needing attention.
• Partners with the store operations team to inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• In partnership with the manager, regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 1+ Years Retail Supervisor experience in similar volume (or equivalent).
• Holidays, nights, and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

The Brand Experience Specialist position is designed to support the needs of Onward Reserve's customers by ensuring they have an authentic and positive experience throughout their entire purchasing journey. The main role of the Brand  Experience Specialist is to deliver first class support and develop lasting customer relationships! The role is the main point of contact for our customers and is a direct liaison with our internal support teams. The ideal candidate has a proven history of strong customer service, sales experience and relationship building! 

Key Responsibilities

• The first to respond to customers, this role will communicate accurately, professionally, and efficiently.  Communication will be verbally, by email and chat where applicable. Our goal is always to exceed customer expectations by providing first in class service utilizing problem solving skills and available resources.
• Engage and optimize each customer’s experience by demonstrating patience and compassion; prioritize your customer’s needs.
• Customized client outreach for more selling opportunities and customer relationship building.
• Maintain and enhance customer relationships by building trust and resolving product related concerns promptly and completely. 
• Learn about the latest product releases and approaching launches to provide tailored recommendations for new products based on customer preferences.
• Identify and resolve account issues & inquiries related to product orders, deliveries, credits, returns, and exchanges.  Proactively share information with the team to determine process improvements where possible.
• Work cross-functionally with internal partners to share suggestions for new products requested & any quality assurance callouts from customers.
• Research fulfillment and shipping concerns; liaise with distribution teams to resolve any issues. 
• Assist with execution for any customer customization needs and custom projects.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred
• 1-3 years of experience in customer service, sales-related or retail preferred
• Experience in E-Commerce and/or online marketing and merchandising is a plus
• Strong skills with Microsoft Office required
• Experience with Apparel Magic or Shopify is a plus
• Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.