The Store Operations & Inventory Associate – Peachtree Battle, position is to support the store manager in leading a team and managing store operations for our location in our Atlanta, GA flagship store. This role will report to the store manager and be primarily focused on the store inventory and operations. This role will lead the store team in the absence of the store manager and support the day-to-day business operation. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Focuses on inventory accuracy, e-comm fulfillment from store stock, stock room management and replenishing store stock.
• Manage the inventory receipts both the physical stock processing as well as systemically.
• Regularly process inventory cycle counts.
• Supports the development of a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Maintain the sizing on the floor from back stock to continue to efficiently turn product.
• Routinely refreshes the merchandising presentation to drive product sell-through and feature new products as well as products with large inventory commitments.
• Regularly cleans shelves, tables, & stock room along with any other areas needing attention.
• Partners with the store operations team to inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• In partnership with the manager, regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 1+ Years Retail Supervisor experience in similar volume (or equivalent).
• Holidays, nights, and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

The Lifecycle Marketing Manager role is designed to increase customer retention and lifetime value by owning Onward Reserve's post purchase communication strategy through all relevant retention channels. This seat focuses on building and executing campaigns that enhance the customer experience, foster engagement, and drive repeat purchases.

Reports To: Head of E-Commerce

Core Responsibilities:

1. Develop and manage email, SMS, and direct mail/postcard marketing strategy, calendar and flows.

2. Segment customer base and create personalized lifecycle campaigns.

3. Own loyalty and retention programs (e.g., Reserve Club communications)

4. Coordinate retention messaging and creative with internal teams.

Measurables:

• Returning Customer Revenue
• Repeat Purchase Rate
• LTV
• Lead Capture Growth (email/SMS opt-ins)

The Brand Experience Specialist position is designed to support the needs of Onward Reserve's customers by ensuring they have an authentic and positive experience throughout their entire purchasing journey. The main role of the Brand  Experience Specialist is to deliver first class support and develop lasting customer relationships! The role is the main point of contact for our customers and is a direct liaison with our internal support teams. The ideal candidate has a proven history of strong customer service, sales experience and relationship building! 

Key Responsibilities

• The first to respond to customers, this role will communicate accurately, professionally, and efficiently.  Communication will be verbally, by email and chat where applicable. Our goal is always to exceed customer expectations by providing first in class service utilizing problem solving skills and available resources.
• Engage and optimize each customer’s experience by demonstrating patience and compassion; prioritize your customer’s needs.
• Customized client outreach for more selling opportunities and customer relationship building.
• Maintain and enhance customer relationships by building trust and resolving product related concerns promptly and completely. 
• Learn about the latest product releases and approaching launches to provide tailored recommendations for new products based on customer preferences.
• Identify and resolve account issues & inquiries related to product orders, deliveries, credits, returns, and exchanges.  Proactively share information with the team to determine process improvements where possible.
• Work cross-functionally with internal partners to share suggestions for new products requested & any quality assurance callouts from customers.
• Research fulfillment and shipping concerns; liaise with distribution teams to resolve any issues. 
• Assist with execution for any customer customization needs and custom projects.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred
• 1-3 years of experience in customer service, sales-related or retail preferred
• Experience in E-Commerce and/or online marketing and merchandising is a plus
• Strong skills with Microsoft Office required
• Experience with Apparel Magic or Shopify is a plus
• Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.

Reports to: Warehouse Manager

Overview

The Warehouse Specialist will be responsible for supporting Onward Reserve’s distribution processes for all sales channels. Fulfillment, receiving and stocking product, resolving and mitigating order issues, supporting the returns process are all key components to the position. The daily workflow will vary day to day depending on current business needs. Flexibility to pivot priorities at the direction of the warehouse manager to support priorities is critical. Onward Reserve is a growing company with a fast paced, team-oriented environment. A key function of this role will be communication and partnership cross functionally to keep the team updated on receiving timelines for seasonal, collegiate, core, custom, and third-party product deliveries. As our distribution continues to grow, continued innovation on processes and methods of enhancing efficiencies in processes is a focus to ensure our team continues to evolve and prepare for future growth.

Key Responsibilities

• Pick, pack and ship order needs along with the other distribution team members to keep order flow consistent and with a quick turnaround.
• Support daily receiving needs for checking the shipment and put away.
• Communicate to the team timing of systemic receipts once product has arrived and any anticipation of delays or issues.
• Process returns and resolve order issues.
• Cycle count inventory to maintain inventory accuracy and reduce order issues.
• Should any quality issues arise during the receiving process, document the problem with example images (where applicable) and the style/color/sizes impacted to the appropriate teams for design, production, and inventory.
• Support restock needs from overflow backstock in our containers or other Bennett Street locations.
• Perform other related duties and assignments as required.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.

Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.