Wholesale Customer Experience
Atlanta, GA
About Onward Reserve
Founded in 2012 by TJ Callaway, Onward Reserve was created with a deep appreciation for life's authentic moments, high regard for quality products, and the spirit of sporting traditions. Onward Reserve is the first lifestyle brand that combines hospitality, customer experience and unique apparel and gifts in an exclusive retail environment both in it's own brick and mortar stores and online. The Product line ranges from original works of art on t-shirts by accomplished artists, to tailored sportswear, coats, ties, and luxury gifts.
Reports to: Customer Experience Manager
Overview
The Wholesale Customer Experience Specialist position is designed to support the needs of Onward Reserve's wholesale and team and customers. This role is responsible for all aspects of golf order management including modifying orders, managing special order requests, fulfillment, as well as customer support including events and system resources. The priority is to deliver first class support and develop lasting customer relationships. The role is a primary point of contact for golf accounts while also being a direct liaison with our internal support teams and sales team members. The ideal candidate has a proven history of strong customer service, sales experience and relationship building.
Key Responsibilities
- The first to respond to customers, this role will communicate accurately, professionally, and efficiently. Communication will be verbally & by email. Our goal is always to exceed customer expectations by providing first in class service utilizing problem solving skills and available resources.
- To assist the sales team with all customer administrative needs and following the process through to ensure a seamless customer experience.
- Engage and optimize each customer’s experience by demonstrating patience, compassion & prioritize the customer’s needs.
- Maintain and enhance customer relationships by building trust and resolving product related concerns promptly and completely.
- Learn about the latest product releases and approaching launches to provide tailored recommendations for new products based on customer preferences or substitutions for any reorder requests for sold out products.
- Identify and resolve account issues & inquiries related to product orders, deliveries, credits, returns, and exchanges. Proactively share information with the team to determine process improvements where possible.
- Work cross-functionally with internal partners to share suggestions for new products requested & any quality assurance callouts from customers.
- Research fulfillment and shipping concerns to liaise with the distribution team to resolve any issues.
- Assist with execution for any customer customization needs and custom projects.
- Perform other related duties and assignments as required.
Qualifications
- Bachelor’s degree in a business-related field preferred.
- 1-3 years of experience in customer service, sales-related or retail preferred.
- Strong skills with Microsoft Office required.
- Experience with Apparel Magic, Nuorder, or Shopify is a plus.
- Must demonstrate a superior customer service focus, telephone etiquette, and effective verbal, written, and keyboard skills.
To Apply
Please email your resume and any other relevant details to careers@onwardreserve.com.