Shipping

We offer free  ground shipping when code 'FREESHIP' is entered in your shopping cart. The 'FREESHIP' code is only valid on full priced items, cannot be combined with another code or promotion and only works when you are logged in to your Onward Reserve account.

Standard  Ground Shipping is calculated based on location. We also offer Fedex 2 Day and Standard Overnight expedited options. Rates for Fedex are calculated based on weight and delivery location.

Returns & Exchanges

Visit onwardreserve.returnly.com to initiate a return and you will be emailed a prepaid return label.

We'd also be happy to initiate a return or exchange for you. A team member from our Atlanta  office can be reached at (888) 543-5022 or celia@onwardreserve.com. We're available 10am-6pm EST Monday-Friday.

Items should be returned new, unworn and with all original tags and labels still attached.  In addition, shoes should be returned in their original, undamaged shoe box. We may refuse to accept returns which are not in the above specified conditions.  Returns and exchanges will only be accepted within 30 days of the purchase date.