We offer free ground shipping when code 'FREESHIP' is entered in your shopping cart. The 'FREESHIP' code is only valid on full priced items, cannot be combined with another code or promotion and only works when you are logged in to your Onward Reserve account.
Standard Ground Shipping is a flat rate of $7.95. We also offer Fedex Home Delivery and expedited options. Rates for Fedex are calculated based on weight and delivery location.
Visit onwardreserve.returnly.com to initiate a return and you will be emailed a prepaid return label.
We'd also be happy to initiate a return or exchange for you. A team member from our Atlanta office can be reached at (888) 543-5022 or Hannah@onwardreserve.com. We're available 10am-6pm EST Monday-Friday.
Items should be returned new, unworn and with all original tags and labels still attached. In addition, shoes should be returned in their original, undamaged shoe box. We may refuse to accept returns which are not in the above specified conditions. Returns and exchanges will only be accepted within 30 days of the purchase date.