Overview

The Assistant Store Operations Manager – Buckhead position is to support the store manager in leading a team and managing store operations for our location in Atlanta, GA. This role will report to the store manager and be a brand ambassador in store and in the community. The assistant store operations manager will support the store manager’s efforts in growing the business with their primary focus on the back of the house needs. This role will lead the store team in the absence of the store manager and support the day-to-day business operation. This position is full time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Demonstrates first in class customer service to lead team by example and build customer relations and retention.
• Assist in planning in store events and be an ambassador of Onward Reserve.
• Supports the development of a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on inventory accuracy, e-comm fulfillment from store stock, stock room management and replenishing store stock.
• Supports the manager’s efforts in onboarding and mentoring team members to successfully drive sales and create a positive customer experience.
• Maintains and refreshes merchandising presentations to drive product sell-through and feature new products as well as products with large inventory commitments.
• Partners with the store operations team to inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• Creates an environment of inclusivity and fun to maintain team morale and retain our top talent.
• In partnership with the manager, regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 1+ Years Retail Supervisor experience in similar volume (or equivalent).
• Holidays, nights, and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.