Overview

The Store Sales Specialist position will build relationships with new and existing customers and support our existing community brand presence. The store sales specialist will assist with restocking the floor, merchandising needs, processing transactions through the POS, and help customers throughout their shopping experience. This position is an hourly role with flexible hours with full time schedule potential, including some holidays and weekends.

Key Responsibilities

• Greet and engage customers, ensuring all customers feel comfortable throughout their shopping experience.
• Always be a brand ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Maintain & contribute to merchandising and visual presentations set by corporate and the store manager.
• Respond to specific customer inquiries for email, phone and in person.
• Assist customers with returns and exchanges.
• Support the store manager with any event setup needs, working events & holiday support.
• Always contribute to creating an environment of inclusivity and fun to maintain team morale.
• Take constructive feedback well and work to improve performance and be a team player.
• Become an expert on product knowledge of the Onward Reserve assortment and third party vendor offering.
• Use free time as an opportunity to clean, tidy, restock, and focus on customer outreach.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ Years retail experience in similar volume (or equivalent).
• Holidays, nights and weekend availability to support the needs of the business.
• Strong proficiency with Microsoft Office & strong working knowledge of POS.
• Must demonstrate superior communication skills.